> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizzyco.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel your subscription

> Cancel a paid plan in-app — what you keep until period end, and the optional exit survey

<Badge color="green">New</Badge>

You can cancel a paid subscription **entirely inside Bizzy**. Cancellation takes
effect at the **end of your current billing period**: you keep full access until
then, and your account drops back to the Free plan afterward.

## Prerequisites

* You must be an **Owner** or **Admin** to cancel the subscription
* Your account must be on an active **paid** plan or a **paid trial** (Free
  accounts have nothing to cancel)

## Start a cancellation

From **Settings > Account > Billing**, select **Cancel subscription**. The link
appears only when your account has an active paid plan or a paid trial.

This opens a two-step flow.

### Step 1 — Review what changes

The first screen confirms what you're cancelling:

* Your **current plan** and the date your access runs until (the end of the
  current billing period)
* A **"What you'll lose"** summary — your current counts of team seats,
  businesses, agents, MCP servers, and automations, which become read-only once
  you drop back to Free

From here you can choose **Keep my subscription** to back out with no change, or
**Continue cancellation** to proceed.

### Step 2 — Tell us why (optional)

The second screen asks why you're cancelling. This is **optional** — pick a
reason and add any detail if you'd like to help us improve, or choose **Skip and
cancel** to finish without answering.

* **Skip and cancel** — cancels immediately, no reason recorded
* **Submit and cancel** — cancels and records the reason you selected (plus any
  notes)

Either button finishes the cancellation and returns you to the billing
dashboard, where a confirmation banner shows the date your subscription will
end.

## After you cancel

* Your plan stays **active until the end of the current billing period** — you
  keep every paid feature until that date
* The billing dashboard shows a persistent **"Subscription ending"** banner with
  the end date, so the scheduled cancellation is always visible (not just a
  one-time confirmation)
* While a cancellation is scheduled, the **Cancel subscription** link is hidden
  and replaced by a **Resume subscription** button
* At period end, the account returns to **Free**, and objects above the Free
  tier's limits become read-only (see [Limits](/admin-guide/billing/limits))
* You are **not** charged again for the cancelled plan
* If you cancel during a **trial**, the trial simply won't convert — you keep
  access until it ends and are never charged

## Resume before the period ends

Changed your mind? While your subscription is still active (before the end
date), select **Resume subscription** from the "Subscription ending" banner — or
the **Resume subscription** button in the billing header — on **Settings >
Account > Billing**. Your plan continues uninterrupted at the same tier, you
keep your current billing period, and the cancellation is cleared.

Once the period has already ended and you've dropped to Free, resuming is no
longer available — start a new subscription from the
[upgrade page](/admin-guide/billing/upgrade) instead.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Do I lose access right away?">
    No. Cancellation is scheduled for the end of your current billing
    period. You keep full access to your paid plan until that date, then the
    account drops to Free.
  </Accordion>

  <Accordion title="Do I have to give a reason?">
    No. The reason step is optional — **Skip and cancel** finishes without
    recording one.
  </Accordion>

  <Accordion title="Will I get a refund for the rest of the period?">
    Cancelling stops the next renewal; the current period is not prorated or
    refunded. You keep access for the time you've already paid for.
  </Accordion>

  <Accordion title="I cancelled by mistake — can I undo it?">
    Yes, as long as the period hasn't ended yet. Select **Resume
    subscription** from the "Subscription ending" banner on the billing
    page. Your plan continues at the same tier with no interruption.
  </Accordion>

  <Accordion title="What happens to my data when I drop to Free?">
    Nothing is deleted. Objects above the Free tier's limits become
    read-only until you're back within Free limits or you resubscribe. See
    [Limits](/admin-guide/billing/limits).
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="Upgrade your plan" icon="arrow-up" href="/admin-guide/billing/upgrade">
    Resubscribe or switch tiers
  </Card>

  <Card title="Limits" icon="gauge" href="/admin-guide/billing/limits">
    What becomes read-only on the Free plan
  </Card>
</CardGroup>