> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizzyco.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# E911 Emergency Addresses

> Register a validated emergency address so 911 dispatchers can locate callers using your US phone numbers

<Badge color="green">New</Badge>

US local phone numbers used for outbound calling must have a registered E911
emergency address. When someone dials 911 from your number, this address is what
emergency services see — and US carriers require it before a number can place
outbound calls. Bizzy validates the address with the carrier and registers it
for you.

## Which numbers need an emergency address

| Number type            | E911 required                                      |
| ---------------------- | -------------------------------------------------- |
| US local               | Yes — outbound calling is blocked until registered |
| US toll-free           | No — toll-free numbers cannot place E911 calls     |
| Non-US (CA, GB, AU, …) | No — E911 applies to US numbers only               |

Numbers that need an address but don't have one show an **Emergency address
required** warning on the phone number page, and outbound voice stays blocked
until registration completes. Inbound calls, voicemail, and SMS are not
affected.

## Register an emergency address

Prerequisites: a US local phone number purchased through Bizzy, and the physical
street address where the number is used (not a PO box).

1. Go to **Phone Numbers** and open the number.
2. Select the **Emergency** tab.
3. Enter the business name, a contact name, and the street address.
4. Select **Validate & Register Address**.

Bizzy first validates the address against the carrier's emergency-services
database. If the address can't be validated, you'll see the error inline — often
with a suggested correction (for example, a normalized street spelling or
corrected ZIP code). Apply the suggestion and submit again.

Once the address validates, Bizzy registers it with the carrier and enables
emergency services on the number. Registration usually completes within a few
minutes; the status updates automatically.

## Registration statuses

| Status         | Meaning                                                                             |
| -------------- | ----------------------------------------------------------------------------------- |
| **Pending**    | The address was submitted and the carrier is provisioning emergency services.       |
| **Registered** | Emergency services are active. Outbound calling is enabled for this number.         |
| **Failed**     | Validation or provisioning failed. Review the error shown on the page and resubmit. |
| **Disabled**   | Emergency services were deprovisioned at the carrier. Re-register to restore them.  |

## Update an emergency address

If your business moves, update the address promptly — emergency responders are
dispatched to the registered address.

1. Open the number's **Emergency** tab.
2. Edit the address fields.
3. Select **Validate & Update Address**.

The new address goes through the same validation and registration flow. The
previous registration stays active until the new one completes.

## Troubleshooting

* **Validation keeps failing** — Use the exact street address (no PO boxes, mail
  drops, or vanity suite names). If a suggested address is shown, submit that
  version.
* **Status stuck on Pending** — Carrier provisioning occasionally takes longer.
  The status updates automatically when the carrier confirms; no action is
  needed on your side.
* **Registration failed** — The error from the carrier is shown on the Emergency
  tab. Correct the address and resubmit. If it persists, contact support.

## Next steps

<CardGroup cols={2}>
  <Card title="Buying a Phone Number" icon="phone" href="/user-guide/phone-numbers/buying">
    Purchase US local numbers for calling and texting
  </Card>

  <Card title="Configuring a Phone Number" icon="sliders" href="/user-guide/phone-numbers/configuring">
    Set SMS, voice, and voicemail options
  </Card>
</CardGroup>