> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizzyco.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Impersonate a user

> Open the customer app as a Bizzy user from the Platform Admin App

<Badge color="green">New</Badge>

Use **Impersonate** to open the customer app in your browser as a user, for
example to see exactly what they see while you work a support request. You need
write-tier Platform Admin access and a reason for the action.

1. Open **Users** and click the user’s row.
2. In **Actions**, select **Impersonate**.
3. Verify the email address, choose **Read-only** or **Full access**, enter
   your reason, and select **Start impersonation**.

The customer app opens in the same tab, signed in as the user, on their
organization’s home page. The session lasts 30 minutes; to keep working after
that, start a new impersonation from the user’s page. Any Bizzy sign-in of your
own in this browser is replaced.

**Read-only**, the default, lets you look without changing anything: saving,
sending, deleting, connecting an integration, and the agent chat are all
refused, and the page tells you the session is read-only. **Full access** acts
as the user: anything you do counts as their own action.

**Impersonate** is not offered while the user is restricted or has no active
organization; the **Actions** panel says which.

The user’s audit log records `user.impersonate.start`, the staff actor, your
reason, the mode, and the organization the session opened on. If the action
fails, no session is handed over.

## What the customer app shows

While you impersonate, a banner at the top of every page shows the user’s
email, your email, the mode, and the time left. When the 30 minutes run out, the
customer app returns to its sign-in page. Select **Stop impersonating** in the
banner to end the session sooner: the customer app signs out, you return to the
user’s page in the Platform Admin App, and the user’s audit log records
`user.impersonate.stop`.

## Ending an impersonation

While someone is impersonating the user, the user’s page shows **Impersonation
active** with the number of sessions, who opened them, and when the latest one
expires. The count under **Active sessions** is the user’s own sign-ins and
leaves impersonation sessions out.

1. Open **Users** and click the user’s row.
2. In **Actions**, select **End impersonation**.
3. Verify the email address, enter your reason, and select **End
   impersonation**.

Every active impersonation session for the user ends; the user’s own sessions
stay signed in. A customer-app tab that is already open can keep working for up
to five minutes before it signs out too. If there is nothing to end, you see
“No active impersonation sessions to end.”

A session that reaches the end of its 30 minutes ends on its own and writes no
audit entry.

The user’s audit log records `user.impersonate.stop`, the staff actor, your
reason, and the sessions ended. If the action fails, the sessions stay active;
your reason remains in the dialog so you can retry.


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