> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizzyco.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Restore sign-in after failed two-factor checks

> Clear a user’s temporary two-factor lockout from the Platform Admin App

<Badge color="green">New</Badge>

Use **Unlock user** when repeated failed two-factor checks prevent a user from
signing in. You need write-tier Platform Admin access and a reason for the action.

1. Open **Users** and click the user’s row.
2. Check the lockout status and failed-check count under **MFA**.
3. In **Actions**, select **Unlock user**.
4. Verify the email address, enter your reason, and select **Unlock user**.

After confirmation, the failed-check count resets and the lockout clears. The
user still needs to complete two-factor verification. This action does not
remove a ban, change the password, revoke sessions, or clear request-rate limits.
If there is nothing to clear, you see “No lockout needed clearing.”

The user’s audit log records `user.unlock` and the staff actor. The saved record
also includes your reason and the associated account when one exists. If the
action fails, the lockout stays unchanged; your reason remains in the dialog so
you can retry.