> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizzyco.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Messages & Threads

> How Bizzy organizes communications across channels

Bizzy unifies your business communications into a single inbox. This page
explains how messages are organized, what channels are supported, and how
threading works.

## Message Basics

A **message** is any communication sent or received through Bizzy. Each message
has:

| Property         | Description                            |
| ---------------- | -------------------------------------- |
| **Direction**    | Incoming (received) or outgoing (sent) |
| **Timestamp**    | When the message was sent or received  |
| **Sender**       | Who sent the message                   |
| **Recipient(s)** | Who received the message               |
| **Content**      | The message body and any attachments   |
| **Thread ID**    | Groups related messages together       |

## Supported Channels

Bizzy supports multiple communication channels:

| Channel   | Description                |
| --------- | -------------------------- |
| **Email** | Gmail, Outlook, Office 365 |
| **SMS**   | Text messages              |

<Note>
  Email is the primary channel. Connect your Google or Microsoft account from
  the **Email Addresses** page to start receiving messages.
</Note>

## Email Messages

Email messages include additional properties:

| Property        | Description                        |
| --------------- | ---------------------------------- |
| **Subject**     | Email subject line                 |
| **To/CC/BCC**   | Recipients and their visibility    |
| **Headers**     | Technical email headers            |
| **Labels**      | Gmail labels or Outlook categories |
| **Attachments** | Files attached to the email        |

### Email Features

* **HTML rendering** - Emails display with full formatting
* **Attachment preview** - View images and documents inline
* **Reply/Forward** - Respond directly from Bizzy
* **Labels sync** - Gmail labels and Outlook categories are synced

## Threads

A **thread** is a group of related messages. Threading helps you follow
conversations without losing context.

### How Threading Works

Bizzy groups messages into threads based on:

1. **Email headers** - The `In-Reply-To` and `References` headers
2. **Subject matching** - Messages with the same subject
3. **Participants** - Messages between the same people

When you click a message in your inbox, you see the entire thread—all related
messages in chronological order.

### Thread View

The thread view shows:

* All messages in the conversation
* Newest messages at the bottom
* Sender information for each message
* Timestamps
* Attachments

You can reply from the thread view, and your response will be part of the same
conversation.

## Inbox Organization

Messages are organized into four views:

### Inbox

Your main inbox shows messages that need attention:

* Unread messages
* Messages you haven't archived
* Recent conversations

### Sent

Messages you've sent, organized by date.

### Snoozed

Messages you've temporarily hidden. Snoozed messages reappear at a time you
choose:

* Later today
* Tomorrow
* Next week
* Custom date/time

<Note>
  Snoozing is useful for messages you can't deal with right now but don't want
  to forget.
</Note>

### Archived

Messages you've filed away. Archived messages are:

* Removed from your inbox
* Still searchable
* Still accessible in the Archived view
* Not deleted

## Message Actions

From any message, you can:

| Action        | Keyboard | Description             |
| ------------- | -------- | ----------------------- |
| **Reply**     | `R`      | Send a response         |
| **Reply All** | `A`      | Reply to all recipients |
| **Forward**   | `F`      | Send to someone else    |
| **Archive**   | `E`      | Move to archived        |
| **Snooze**    | `H`      | Hide temporarily        |
| **Delete**    | `#`      | Move to trash           |

## Searching Messages

Find messages using the search bar in the header. You can search by:

* **Content** - Words in the message body
* **Sender** - Email address or name
* **Subject** - Email subject line
* **Date** - Messages from a specific time period
* **Attachments** - Messages with files

Example searches:

* `from:john@example.com` - Messages from John
* `subject:invoice` - Messages with "invoice" in the subject
* `has:attachment` - Messages with attachments
* `after:2024-01-01` - Messages after a specific date
* `before:2024-12-31` - Messages before a specific date
* `from:john has:attachment` - Combine multiple filters

## Message and Contact Linking

Messages are automatically linked to contacts:

1. When a message arrives, Bizzy checks the sender's email
2. If a contact exists with that email, the message is linked
3. Click the contact name to see their full profile

This means you can:

* View all messages with a contact from their profile
* See contact details directly from a message
* Quickly create contacts from message senders

## Related Topics

<CardGroup cols={2}>
  <Card title="Email Guide" icon="envelope" href="/user-guide/email">
    Detailed email management guide
  </Card>

  <Card title="Contacts" icon="address-book" href="/get-started/concepts/contacts">
    How contacts work with messages
  </Card>
</CardGroup>