> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizzyco.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation Transcripts

> Review the full message and tool-call history of a Bizzy agent conversation

The conversation detail page shows every turn, every tool call, and every
approval decision in the chat — in order.

<Frame>
  <img src="https://mintcdn.com/thebizzycomapny/LTbGbhRRJUQlFsAe/images/user-guide/agent-conversations/transcript.png?fit=max&auto=format&n=LTbGbhRRJUQlFsAe&q=85&s=dcc59ae37c60549bf799e75909da6afb" alt="Conversation transcript view" width="800" height="500" data-path="images/user-guide/agent-conversations/transcript.png" />
</Frame>

## What you see

### Messages

Each user and agent message renders as a bubble with the content and a
timestamp.

### Tool invocations

When the agent called a tool, you see an inline card with:

* **Tool name** and **category**
* **Inputs** — the arguments the agent passed (collapsed by default; click to
  expand)
* **Outputs** — what the tool returned
* **Duration** — how long the call took

### Tool approval audit

For any tool set to **Ask**, the card also records:

* Who approved or denied
* The timestamp of the decision

This gives you a complete trail of what the agent wanted to do and how you
responded.

## Actions on the detail page

| Action     | How                    | Effect                                                                              |
| ---------- | ---------------------- | ----------------------------------------------------------------------------------- |
| **Rename** | Edit the title         | Updates the title via `PATCH` — useful when the auto-generated title isn't helpful  |
| **Delete** | Delete button          | Soft-deletes the conversation — the transcript is hidden but recoverable by support |
| **Resume** | Type into the composer | Sends a new message; if status was `active`, the conversation continues             |

## When can I resume?

* **Active:** always — just type and send.
* **Completed / timeout / error:** sending a message reopens the conversation
  and changes its status back to active. Tool state may be stale (for example,
  if the conversation referenced a contact that has since been deleted).

## Exporting

No UI export today. If you need a transcript out of Bizzy, contact support.

## Next steps

<CardGroup cols={2}>
  <Card title="Tool permissions" icon="shield-check" href="/user-guide/agents/tool-permissions">
    Adjust what gets auto-approved
  </Card>

  <Card title="Chat with an agent" icon="comments" href="/user-guide/agents/chat">
    Start a new conversation
  </Card>
</CardGroup>