> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizzyco.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Inbox Overview
> Navigate and manage your unified inbox in Bizzy
The Bizzy inbox brings every connected email account and SMS-enabled phone
number into a single, organized view. This guide covers how to navigate, read,
and manage your messages.
## Inbox modes
Bizzy organizes messages into four modes, switched from the sidebar:
| Mode | Contents |
| ------------ | ------------------------------------------ |
| **Inbox** | Incoming messages that need your attention |
| **Snoozed** | Messages you've snoozed to review later |
| **Archived** | Messages you've archived for reference |
| **Sent** | Outgoing messages you've sent |
Use the URL to link directly to a mode — `/{org}/inbox/snoozed`,
`/{org}/inbox/archived`, etc.
## Reading messages
### The message list
Each row shows:
* **Sender** — who the message is from
* **Subject** — the subject line (for email) or the SMS preview (for phone)
* **Preview** — first line of the body
* **Time** — when the message arrived
* **Attachment icon** — present if the message has attachments
Click a row (or focus it and press Enter/Space) to open the message in the
reading pane.
### Thread view
Email replies and forwards group into conversation threads:
* All messages in the thread appear together, oldest at the top.
* Thread participants are shown in the header.
* Expand or collapse individual messages within the thread.
### Attachments
Messages with attachments show an attachment icon in the list and the full file
list inside the message view. Click an attachment to preview supported formats
or download the original.
## Message actions
Actions are available per message from the toolbar at the top of the reading
pane.
### Archive
Remove a message from your Inbox while keeping it accessible:
1. Open the message.
2. Click the **Archive** button.
3. The message moves to **Archived**.
### Snooze
Hide a message and have it return later:
1. Open the message.
2. Click the **Snooze** button.
3. Pick how long from the dropdown:
| Option | Returns to Inbox in |
| ----------- | ------------------- |
| For 1 hour | 1 hour |
| For 3 hours | 3 hours |
| For 1 day | 24 hours |
| For 3 days | 72 hours |
The message moves to **Snoozed** and comes back to **Inbox** when the time
elapses. Custom times and "until next week"-style options are not currently
exposed.
### Delete
Permanently remove a message:
1. Open the message.
2. Click the **Delete** button.
Delete is permanent. Use **Archive** if you might want the message back.
### Mark as read / unread
Opening a message marks it read. To toggle state without opening, use the
context menu on the message row.
## Selection and bulk actions
The current UI supports **one selected message at a time**. Multi-select and
bulk actions (select all, bulk archive, bulk delete) are not yet available —
open an issue or contact support if you need them.
## Search
Search is accessed via the search bar at the top of the inbox. It queries across
every connected account and mode.
## Keyboard interactions
The inbox relies on standard browser focus behavior plus a few specific actions:
| Interaction | What it does |
| ---------------------------------- | ----------------------------------------------- |
| `Tab` / `Shift+Tab` | Move focus between message rows and UI controls |
| `Enter` / `Space` on a focused row | Open that message |
| Click | Open a message or activate a toolbar action |
Per-action keyboard shortcuts (archive, snooze, delete) are not implemented
today.
## Connected accounts and numbers
When multiple mailboxes or phone numbers are in play:
* Each message shows which account it arrived at.
* Replies default to sending from the same address that received the original.
* Sent messages are grouped under the outbound channel for easy auditing.
## Troubleshooting
### Messages not loading
| Issue | Cause | Fix |
| ---------------------------- | ------------------------ | ------------------------------------------------------------------- |
| Empty inbox on first load | Initial sync in progress | Wait for sync to complete (usually a minute or two) |
| Missing recent emails | Sync delay | Refresh the page |
| "Connection error" indicator | Account was disconnected | Reconnect from [Email Addresses](/user-guide/email-addresses/index) |
### Performance
| Issue | Cause | Fix |
| ------------------- | ---------------- | ------------------------------- |
| Slow list scroll | Very large inbox | Use search instead of scrolling |
| Thread won't expand | Browser cache | Hard refresh (Cmd/Ctrl+Shift+R) |
## Next steps
Add more sending addresses
Auto-respond to incoming mail