> ## Documentation Index > Fetch the complete documentation index at: https://docs.bizzyco.ai/llms.txt > Use this file to discover all available pages before exploring further. # Getting Support > How to contact the Bizzy team and what to include so we can help fast ## Before you contact us Three quick checks often save a round trip: * Scan [Troubleshooting](/user-guide/help/troubleshooting) for your symptom * Search these docs — the search bar covers every guide and reference page * Check [status.bizzyco.ai](https://status.bizzyco.ai) for ongoing incidents ## Contact support Email **[support@bizzyco.ai](mailto:support@bizzyco.ai)**. The same address handles general questions, billing issues, data-recovery requests (for example, restoring something you deleted), and security reports. ## What to include The more of this you include, the faster we can help: * Your **organization name** and the email you sign in with * The **feature or page** where the problem happens * **Steps to reproduce** — what you did, what you expected, what happened * **When it happened**, with your timezone * **Screenshots** of any error messages * For API issues: the **`X-Request-ID`** response header from the failing request — it pinpoints your exact request in our logs (see the [API introduction](/api-reference/introduction)) ## Reporting a security issue If you believe you've found a security vulnerability, email [support@bizzyco.ai](mailto:support@bizzyco.ai) with the details and we'll prioritize it. Please don't post suspected vulnerabilities publicly before we've had a chance to investigate. For how Bizzy protects your data, see [Data Protection](/admin-guide/security/data-protection). ## Service status [status.bizzyco.ai](https://status.bizzyco.ai) shows the live status of the platform — the app, API, MCP server, and messaging — plus incident history. Quick fixes for common issues Quick answers to common questions