> ## Documentation Index > Fetch the complete documentation index at: https://docs.bizzyco.ai/llms.txt > Use this file to discover all available pages before exploring further. # Send an invoice > Email an invoice to your customer and see whether it arrived New Open the invoice and click **Send**. Confirm the address it is going to, and the invoice is on its way. Send an invoice Sending a draft finalizes it first, so its line items and bill-to details lock at the same moment. Finalize on its own, without sending, is still there if you would rather do the two separately. A sent invoice can't be edited or returned to draft. To correct one, void it and send a replacement. The email goes to the address on the invoice's bill-to details, falling back to the customer's. If neither has one, **Send** says so — add an email address to the customer and try again. If the customer's address changes while you have the invoice open, **Send** stops and asks you to check who it is going to rather than emailing the new one. ## Where it sends from Invoices go out from one of your own addresses, so replies reach you. Pick it under **Send invoices from** in [Invoice settings](/admin-guide/organization/invoice-settings). With one sending address set up, that one is used and there is nothing to choose. With none, set up email on one of your [domains](/user-guide/domains) first. ## Change the wording The email comes from your **Invoice** template under [Email Templates](/user-guide/email-templates), where you can rewrite the subject and body like any other template — with version history, so you can go back. The variables it fills in: | Variable | What it becomes | | -------------------- | ---------------------------------------- | | `{{invoice_number}}` | The invoice number | | `{{business_name}}` | Your business name | | `{{customer_name}}` | Who the invoice is billed to | | `{{amount_due}}` | What is still owed | | `{{due_date}}` | The due date, blank when there isn't one | | `{{invoice_link}}` | The customer's link to the invoice | The **Invoice reminder** template is the wording used when you chase an unpaid invoice. ## Send it again Click **Resend** on an open invoice to send it again — when the first went unanswered, or after you have reworded the template. Each send is recorded separately. An invoice keeps the address it was billed to from the moment you finalize it, so **Resend** goes to that same address every time. To reach a different one, void the invoice, correct the customer, and create a new invoice. Sending again after a **Not sent** is a retry of that same email rather than a second one, so if the first did reach your customer after all, they still only receive one. ## Did it arrive The **Delivery** card on the invoice lists every email sent for it, newest first, with what became of each one: | Status | Meaning | | ------------------ | -------------------------------------------------------------- | | **Queued** | Accepted and on its way. | | **Sent** | Handed to the customer's mail provider. | | **Delivered** | Reached the customer's mailbox. | | **Bounced** | Rejected. The reason from their mail server is shown below it. | | **Marked as spam** | The customer reported it. Don't send to that address again. | | **Failed** | Couldn't be sent. | | **Not sent** | Never left Bizzy. The reason is shown below it. Send again. | A bounce usually means the address is wrong. Correct it on the customer, then void this invoice and create a new one — the address on a finalized invoice cannot be changed.