Before you contact us
Three quick checks often save a round trip:- Scan Troubleshooting for your symptom
- Search these docs — the search bar covers every guide and reference page
- Check status.bizzyco.ai for ongoing incidents
Contact support
Email support@bizzyco.ai. The same address handles general questions, billing issues, data-recovery requests (for example, restoring something you deleted), and security reports.What to include
The more of this you include, the faster we can help:- Your organization name and the email you sign in with
- The feature or page where the problem happens
- Steps to reproduce — what you did, what you expected, what happened
- When it happened, with your timezone
- Screenshots of any error messages
- For API issues: the
X-Request-IDresponse header from the failing request — it pinpoints your exact request in our logs (see the API introduction)
Reporting a security issue
If you believe you’ve found a security vulnerability, email support@bizzyco.ai with the details and we’ll prioritize it. Please don’t post suspected vulnerabilities publicly before we’ve had a chance to investigate. For how Bizzy protects your data, see Data Protection.Service status
status.bizzyco.ai shows the live status of the platform — the app, API, MCP server, and messaging — plus incident history.Troubleshooting
Quick fixes for common issues
FAQ
Quick answers to common questions