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Before you contact support

Three quick checks often save a round trip:
  • Scan Troubleshooting for your symptom
  • Search these docs — the search bar covers every guide and reference page
  • Check status.bizzyco.ai for ongoing incidents

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Contact support

Email [email protected]. The same address handles general questions, billing issues, data-recovery requests (for example, restoring something you deleted), and security reports.

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What to include

The more of this you include, the faster the answer:
  • Your business name and the email you sign in with
  • The feature or page where the problem happens
  • Steps to reproduce — what you did, what you expected, what happened
  • When it happened, with your timezone
  • Screenshots of any error messages
  • For API issues: the X-Request-ID response header from the failing request — it identifies that exact request (see the API introduction)

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Reporting a security issue

If you believe you’ve found a security vulnerability, email [email protected] with the details — security reports are handled first. Don’t post suspected vulnerabilities publicly until you hear back. For how Bizzy protects your data, see Data Protection.

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Service status

status.bizzyco.ai shows the live status of the app, API, MCP server, messaging, and automations, plus incident history. Subscribe there to get incident updates by email.

Troubleshooting

Quick fixes for common issues

FAQ

Quick answers to common questions
Last modified on September 19, 2026