Email & inbox
Connecting Google or Microsoft fails
Connecting Google or Microsoft fails
“Access denied” usually means your workspace blocks third-party apps —
ask your IT administrator to approve Bizzy. An “invalid grant” error
means the authorization expired: disconnect and reconnect the account.
See Connect Email →
Troubleshooting.
Emails aren't appearing in the inbox
Emails aren't appearing in the inbox
The initial sync can take a few minutes, and only emails from the last
30 days are synced. If a previously connected account stopped syncing,
its token may have been revoked — reconnect it from the Email
Addresses page. See Connect Email →
Troubleshooting.
Domains & DNS
Domain verification keeps saying 'not found'
Domain verification keeps saying 'not found'
TXT records can take 5–30 minutes to propagate, and the record must be
on the apex of the domain you’re verifying — not a subdomain. See
Verify a Domain →
Troubleshooting.
Emails from my domain land in spam
Emails from my domain land in spam
Sending reputation depends on your domain’s authentication records being
verified and warmed up. See
Deliverability.
Phone numbers
No numbers come up in search
No numbers come up in search
Your filters are probably too narrow or the area code is out of stock.
Loosen the pattern, switch the type to Any, or try a nearby area
code. See Buying a Number →
Troubleshooting.
A connected number stopped working
A connected number stopped working
Check the number’s status on the Phone Numbers page — you’ll also
get a “Connection lost” notification when a number goes offline. See
Configuring Numbers.
Agents & automations
An agent can't see a file I uploaded
An agent can't see a file I uploaded
The file’s Agent access flag is probably off (it’s off by default for
privacy), or indexing hasn’t finished — give it a minute after enabling.
See Agent Access & RAG Indexing.
An automation didn't fire
An automation didn't fire
Check that the automation is Active (not paused, completed, or
expired) and that its trigger matches the event. See
Your First Automation → Troubleshooting.
AI features suddenly stopped working
AI features suddenly stopped working
You may have hit your monthly usage allowance — at the cutoff threshold,
AI features pause until you buy credits, upgrade, or the billing cycle
resets. Check Settings > Usage. See
Understanding Limits.
API & MCP
API returns 401 or 403
API returns 401 or 403
A
401 means the API key is missing or invalid; a 403 means the key
lacks the permission scope for that endpoint. Check your key on the
API Keys page. See Error Handling.API returns 429 (rate limited)
API returns 429 (rate limited)
You’ve exceeded 100 requests per minute. Back off exponentially and
retry. See Rate Limits.
MCP client can't connect or authenticate
MCP client can't connect or authenticate
Re-run the OAuth flow from your client and approve the consent screen —
and make sure the client points at
https://mcp.bizzyco.ai. See MCP
Connection → Troubleshooting.Still stuck?
For API issues, grab theX-Request-ID header from the failing response — it
lets support find your exact request. See
Getting Support for what else to include.
Getting Support
Contact the team with the right details
Service Status
Check for ongoing incidents