Accounts & organizations
What's the difference between an organization and a business?
What's the difference between an organization and a business?
Your organization is the workspace — it holds your team, data, and
billing. A business is a commercial identity inside it, with its own
profile, offerings, and Stripe connection; one organization can run
several. See Organizations and
Businesses.
Can I invite my team?
Can I invite my team?
Yes — invite members from your organization settings, up to your tier’s
seat limit; paid tiers can purchase additional seats. See Managing
Users.
Billing & credits
How do credits work?
How do credits work?
One credit equals one cent of overage. Inside your tier’s allowance you
never think about them — they only kick in when usage goes past what’s
included. See Credits & Billing.
What happens when I hit a usage limit?
What happens when I hit a usage limit?
You’re warned at 90%, overage billing starts at 100% (paid tiers), and
service pauses at 110% until you top up, upgrade, or the cycle resets.
The Free tier pauses at 100%. See Understanding
Limits.
Do credits expire?
Do credits expire?
No. Credit balances carry over between billing periods. See Credit
Top-ups.
What happens to my data if I downgrade?
What happens to my data if I downgrade?
Nothing is deleted. Anything over the lower tier’s caps is paused —
newest first — and can be re-activated when you’re back under the limit.
See Understanding Limits.
Email, domains & phone numbers
Can I use my existing email address?
Can I use my existing email address?
Yes — connect a Google or Microsoft account via OAuth, or create an
address on a domain you’ve verified with Bizzy. See Connect
Email.
Can I bring my own domain?
Can I bring my own domain?
Yes. Verify ownership of a domain you already have, or register a new
one through Bizzy. See Verify a Domain and
Register a Domain.
How do I get a phone number?
How do I get a phone number?
Buy one through Bizzy — search by area code and capability, and check
out in a couple of clicks. If you already have a Telnyx number you can
attach it directly. See Buying a
Number.
AI agents & your data
What data can agents see?
What data can agents see?
Agents only see data inside your organization, and only the files you’ve
explicitly given them access to — the Agent access flag is off by
default. What agents can do is controlled per tool with allow/ask/deny
permissions. See Tool Permissions
and RAG Indexing.
Is my data used to train AI models?
Is my data used to train AI models?
No — your data is not used to train foundation AI models. See the AI
disclosure for the full
data-handling policy.
Can I choose which AI model an agent uses?
Can I choose which AI model an agent uses?
Yes, per agent — every tier can use every available model, and usage is
billed by the token. See Agent Models.
Can I review what an agent did?
Can I review what an agent did?
Every chat is recorded as an agent conversation with the full transcript
— tool calls, results, and approval decisions included. See
Transcripts.
What's the difference between an agent and an automation?
What's the difference between an agent and an automation?
Automations are event-triggered rules that run on their own; agents are
conversational and work with you across multiple turns. See
Agents and
Automations.
Developers
Is there an API?
Is there an API?
Yes — a REST API at
api.bizzyco.ai/v1 with an OpenAPI spec, plus an
MCP server so AI tools like Claude and Cursor can work with your data.
See the API Reference and MCP
Server.How is API auth different from MCP auth?
How is API auth different from MCP auth?
The REST API uses long-lived API keys you create and scope yourself; the
MCP server uses OAuth with a consent screen where you pick the tool
categories a client may use. See API
Keys and MCP
Authentication.
More questions?
Core Concepts
The mental models behind Bizzy
Getting Support
Ask us directly