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Short answers to the questions we hear most, with links to the pages that go deeper.

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Accounts & businesses

Each business has its own team, contacts, messages, and automations. Its business profile describes what you do, what you offer, and where customers can find you. See Businesses and Business profiles.
Yes — invite members from your business settings, up to your tier’s seat limit; paid tiers can purchase additional seats. See Managing Users.

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Billing & credits

One credit equals one cent of overage. Inside your tier’s allowance you never think about them — they only kick in when usage goes past what’s included. See Credits & Billing.
You’re warned at 90%, overage billing starts at 100% (paid tiers), and service pauses at 110% until you top up, upgrade, or the cycle resets. The Free tier pauses at 100%. See Understanding Limits.
No. Credit balances carry over between billing periods. See Credit Top-ups.
Nothing is deleted. Anything over the lower tier’s caps is paused — newest first — and can be re-activated when you’re back under the limit. See Understanding Limits.

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Email & domains

Yes — connect a Google or Microsoft account via OAuth, or create an address on a domain you’ve verified with Bizzy. See Connect Email.
Yes. Verify ownership of a domain you already have, or register a new one through Bizzy. See Verify a Domain and Register a Domain.

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AI agents & your data

Agents only see data inside your business, and only the files you’ve explicitly given them access to — the Agent access flag is off by default. What agents can do is controlled per tool with allow/ask/deny permissions. See Tool Permissions and RAG Indexing.
Your web-search queries may be used to improve or train AI models. On a plan below Enterprise, you do not receive a blanket promise that your data is never used for training or retained by AI providers. On Enterprise, check your agreement for the services expressly covered by supported protections. You must still follow the restrictions on mailbox and sensitive data. See the privacy policy and data protection guide.
Yes, per agent — every tier can use every available model, and usage is billed by the token. See Agent Models.
Every chat is recorded as an agent conversation with the full transcript — tool calls, results, and approval decisions included. See Transcripts.
Automations are event-triggered rules that run on their own; agents are conversational and work with you across multiple turns. See Agents and Automations.
Email [email protected] from the address you sign in with. A copy arrives as a file. A deletion removes your businesses and everything in them; for an account with a payment history, your sign-in is turned off instead and its data stays with the billing records that must be kept. See Data Protection.

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Developers

Yes — a REST API at api.bizzyco.ai/v1 with an OpenAPI spec, plus an MCP server so AI tools like Claude and Cursor can work with your data. See the API Reference and MCP Server.
The REST API uses long-lived API keys you create and scope yourself; the MCP server uses OAuth with a consent screen where you pick the tool categories a client may use. See API Keys and MCP Authentication.

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Last modified on September 12, 2026