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New You can cancel a paid subscription entirely inside Bizzy. Cancellation takes effect at the end of your current billing period: you keep full access until then, and your account drops back to the Free plan afterward.

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Prerequisites

  • You must be an Owner or Admin to cancel the subscription
  • Your account must be on an active paid plan or a paid trial (Free accounts have nothing to cancel)

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Start a cancellation

From Settings > Account > Billing, select Cancel subscription. The link appears only when your account has an active paid plan or a paid trial. This opens a two-step flow.

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Step 1 — Review what changes

The first screen confirms what you’re cancelling:
  • Your current plan and the date your access runs until (the end of the current billing period)
  • A “What you’ll lose” summary — your current counts of team seats, businesses, agents, MCP servers, and automations, which become read-only once you drop back to Free
From here you can choose Keep my subscription to back out with no change, or Continue cancellation to proceed.

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Step 2 — Tell us why (optional)

The second screen asks why you’re cancelling. This is optional — pick a reason and add any detail if you’d like to help us improve, or choose Skip and cancel to finish without answering.
  • Skip and cancel — cancels immediately, no reason recorded
  • Submit and cancel — cancels and records the reason you selected (plus any notes)
Either button finishes the cancellation and returns you to the billing dashboard, where a confirmation banner shows the date your subscription will end.

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After you cancel

  • Your plan stays active until the end of the current billing period — you keep every paid feature until that date
  • The billing dashboard shows a persistent “Subscription ending” banner with the end date, so the scheduled cancellation is always visible (not just a one-time confirmation)
  • While a cancellation is scheduled, the Cancel subscription link is hidden and replaced by a Resume subscription button
  • At period end, the account returns to Free, and objects above the Free tier’s limits become read-only (see Limits)
  • You are not charged again for the cancelled plan
  • If you cancel during a trial, the trial simply won’t convert — you keep access until it ends and are never charged

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Resume before the period ends

Changed your mind? While your subscription is still active (before the end date), select Resume subscription from the “Subscription ending” banner — or the Resume subscription button in the billing header — on Settings > Account > Billing. Your plan continues uninterrupted at the same tier, you keep your current billing period, and the cancellation is cleared. Once the period has already ended and you’ve dropped to Free, resuming is no longer available — start a new subscription from the upgrade page instead.

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Frequently asked questions

No. Cancellation is scheduled for the end of your current billing period. You keep full access to your paid plan until that date, then the account drops to Free.
No. The reason step is optional — Skip and cancel finishes without recording one.
Cancelling stops the next renewal; the current period is not prorated or refunded. You keep access for the time you’ve already paid for.
Yes, as long as the period hasn’t ended yet. Select Resume subscription from the “Subscription ending” banner on the billing page. Your plan continues at the same tier with no interruption.
Nothing is deleted. Objects above the Free tier’s limits become read-only until you’re back within Free limits or you resubscribe. See Limits.

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Next steps

Upgrade your plan

Resubscribe or switch tiers

Limits

What becomes read-only on the Free plan
Last modified on June 21, 2026