Understanding Limits

Bizzy enforces three types of limits: resource limits (for creating objects), consumable limits (for metered usage), and rate limits (for API and MCP requests). This page explains how each type of limit works and what to expect as you approach or exceed them.

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Types of Limits

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Resource Limits

Resource limits control how many of each resource type you can create:

• Businesses
• Seats (team members)
• Agents
• MCP Servers
• Automations

Resource limits are hard limits. When you reach the limit, you cannot create additional resources until you upgrade your tier or delete existing resources.

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Consumable Limits

Consumable limits control your monthly usage of:

• LLM Tokens
• Email Sends
• SMS
• Voice Minutes
• Storage

Consumable limits have flexible enforcement with warning thresholds and a grace period for paid tiers. Free tier has a hard cutoff at 100%.

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Rate Limits

Rate limits control how many API and MCP requests you can make per minute. They are not monthly allowances: nothing accrues, nothing runs out, and requests are never billed per call. See API and MCP Rate Limits below.

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Warning Thresholds

Bizzy monitors your consumable usage and sends notifications at key thresholds: Each threshold for a resource is evaluated as usage for that resource is reported, so a warning arrives with the activity that crosses the threshold. Each threshold notifies you once per billing period.

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Free Tier Warnings

When you approach your limits on the Free tier:

• At 90%: “You’ve used 90% of your monthly allowance. Upgrade to continue.”
• At 100%: “You’ve reached your limit. Upgrade to Starter for more capacity.”

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Paid Tier Warnings

When you approach your limits on paid tiers (Starter, Professional, Enterprise):

• At 90%: “You’ve used 90% of your monthly allowance. Overage billing will apply beyond 100%.”
• At 100%: “You’ve exceeded your allowance. Overage charges: $X.XX. Consider upgrading.”
• At 110%: “You’ve reached the maximum overage limit. Service paused until next billing cycle or upgrade.”

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Viewing Your Usage

You can monitor your usage at any time from the usage dashboard in your account settings. The dashboard shows:

• Current usage for all consumables
• API and MCP request counts for the period, alongside your rate limits
• Remaining allowance for the billing period
• Progress bars indicating usage percentage
• Days until your allowances reset
• Historical usage trends

To access your usage dashboard:

1. Go to your account settings
2. Select Usage from the sidebar
3. View your current period usage and resource capacity

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What Happens When Limits Are Exceeded

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Resource Limits

When you reach a resource limit:

• You cannot create new resources of that type
• Existing resources continue to work normally
• You see an error message explaining the limit
• You’re prompted to upgrade or delete existing resources

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Consumable Limits (Free Tier)

When you reach 100% on the Free tier:

• The affected service is paused immediately
• Existing data is preserved
• You can still access your account and view data
• AI features (agents, automations) that consume tokens are disabled
• API and MCP requests keep working — they are rate limited, not metered

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Consumable Limits (Paid Tiers)

When you exceed your allowance on paid tiers:

1. 100% - 110%: Overage billing applies, service continues
2. At 110%: Service is paused
3. You receive email notifications at each threshold
4. Service resumes when:
   • You purchase additional credits
   • Your billing cycle resets
   • You upgrade to a higher tier

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Managing High Usage

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Limit Reset

• Monthly allowances reset on your billing cycle anniversary date
• Resource limits do not reset; they are permanent caps
• Credit balances do not expire and carry over between periods

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Upgrading to Increase Limits

When you upgrade your subscription:

• New resource limits take effect immediately
• New consumable allowances are prorated for the current period
• You’re charged a prorated amount for the upgrade
• Any existing overage usage is resolved with the new higher limits

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API and MCP Rate Limits

Rate limits work differently from consumable limits. Consumable limits track your total monthly usage; rate limits control how many requests you can make per minute. API and MCP access is included on every tier, including Free, and what scales with your tier is the request rate. Rates are per minute. API and MCP have independent allowances, so heavy API traffic never consumes your MCP capacity.

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How Rate Limits Work

• Continuous refill: Your allowance refills steadily rather than resetting on a fixed minute boundary. A Free-tier account regains roughly one request every six seconds; a Professional one regains five per second
• 429 responses: When you exceed your API rate limit, requests return a 429 Too Many Requests error; MCP tool calls return a JSON-RPC rate-limit error
• No metering, no overage billing: Requests are not counted against a monthly allowance, and exceeding a rate limit never incurs a charge or draws on credits. Your request rate is set by your tier — there is no top-up that raises it, so upgrade the tier instead
• Automatic recovery: Wait for the allowance to refill and your requests succeed again — there is nothing to purchase or reset

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Downgrade Behavior

When you downgrade to a tier with lower limits, your existing resources are preserved but anything over the new caps is soft-disabled — paused, not deleted.

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What Happens to Excess Resources

• Nothing is deleted: Your existing agents, automations, and other resources remain intact with all their configuration
• Newest first: The most recently created items are disabled first; the organization owner is never disabled
• Creation blocked: You cannot create new resources of that type until you’re under the limit
• One-click re-activation: Upgrade again (or remove other items to get under the cap) and you can re-activate a disabled item from its page — Bizzy verifies you’re within the limit before re-enabling it

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Examples

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Consumable Allowances on Downgrade

• New consumable limits take effect at the start of your next billing cycle
• Current period usage is not affected
• If you’ve already exceeded the new tier’s limit, overage billing continues until cycle reset