Prerequisites
- You must be an Owner or Admin to view or change payment methods
- An active billing customer record (created automatically the first time you save a payment method or upgrade a plan)
Open the page
- Navigate to Settings > Account > Billing
- Click Manage payment methods in the page header
/settings/account/billing/payment-methods.
What you can do
| Action | What happens |
|---|---|
| Add payment method | Opens an in-app dialog with a secure form powered by Stripe Checkout. Save a card or US bank account (ACH); Apple Pay, Google Pay, and Link also appear automatically when supported by your browser or device. After your bank approves it (including any 3-D Secure step), it appears in the list. |
| Set as default | Marks the payment method as the one used for subscription renewal, credit top-ups, and consumable overage charges. The current default’s row shows a Default badge. |
| Remove | Detaches the payment method from your account immediately. Confirm in the prompt before it’s removed. You can’t remove your last payment method — add a new one first if you want to swap. |
After you add a payment method
Once you complete the form and click Save payment method, one of three outcomes appears at the top of the page:| Outcome | What you see |
|---|---|
| Immediate success | The payment method appears in your list and is set as default if it’s your first one. |
| Save processing | A notice reading “Your payment is processing. We’ll email you when it completes.” This can occur for bank-debit methods that settle asynchronously. |
| Error | A notice reading “We couldn’t save your payment method. Please try again.” Nothing was saved; try again or use a different payment method. |
Empty state
When no payment methods are saved yet, the page shows an empty state with a prominent Add payment method call-to-action. The same dialog opens whether you click the empty-state button or the Add payment method button in the page header.Default payment method behavior
- Exactly one payment method is the default at any time. Setting a non-default one as default replaces the previous one.
- If you remove the default and others remain, Bizzy automatically promotes the most-recently-added remaining payment method on the next page load. To pick a different default, use Set as default on the one you prefer.
- Subscription invoices, credit top-ups, and overage charges all bill the default payment method.
- At least one payment method must always be on file. Removing your only one is blocked; add a replacement first.
If a payment fails
When we can’t charge your default payment method for a subscription renewal, your account enters a 48-hour grace window. Retries run on a schedule (roughly +1h, +24h, +47h after the first failure) before canceling the subscription. You’ll receive escalating emails over that window:| When | Notification | What it tells you |
|---|---|---|
| Right away | Payment failed | The first attempt didn’t go through; update your payment method to keep your subscription. |
| ~24 hours later | Service interruption warning | Still no successful payment; one more retry remains. |
| ~48 hours later | Final warning — cancellation imminent | Your subscription is about to be canceled. |
- Moves the account to the Free plan
- Disables (but does not delete) resources beyond Free-tier limits — agents, automations, MCP servers, and extra members
- Sends a final “subscription canceled” email summarizing what happened
Related
Invoices
View, download, and pay invoices in-app
Stripe Customer Portal
Use the hosted portal for tax info and plan changes
Credits
How credits and auto-recharge use your default payment method