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New US local phone numbers used for outbound calling must have a registered E911 emergency address. When someone dials 911 from your number, this address is what emergency services see — and US carriers require it before a number can place outbound calls. Bizzy validates the address with the carrier and registers it for you.

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Which numbers need an emergency address

Number typeE911 required
US localYes — outbound calling is blocked until registered
US toll-freeNo — toll-free numbers cannot place E911 calls
Non-US (CA, GB, AU, …)No — E911 applies to US numbers only
Numbers that need an address but don’t have one show an Emergency address required warning on the phone number page, and outbound voice stays blocked until registration completes. Inbound calls, voicemail, and SMS are not affected.

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Register an emergency address

Prerequisites: a US local phone number purchased through Bizzy, and the physical street address where the number is used (not a PO box).
  1. Go to Phone Numbers and open the number.
  2. Select the Emergency tab.
  3. Enter the business name, a contact name, and the street address.
  4. Select Validate & Register Address.
Bizzy first validates the address against the carrier’s emergency-services database. If the address can’t be validated, you’ll see the error inline — often with a suggested correction (for example, a normalized street spelling or corrected ZIP code). Apply the suggestion and submit again. Once the address validates, Bizzy registers it with the carrier and enables emergency services on the number. Registration usually completes within a few minutes; the status updates automatically.

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Registration statuses

StatusMeaning
PendingThe address was submitted and the carrier is provisioning emergency services.
RegisteredEmergency services are active. Outbound calling is enabled for this number.
FailedValidation or provisioning failed. Review the error shown on the page and resubmit.
DisabledEmergency services were deprovisioned at the carrier. Re-register to restore them.

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Update an emergency address

If your business moves, update the address promptly — emergency responders are dispatched to the registered address.
  1. Open the number’s Emergency tab.
  2. Edit the address fields.
  3. Select Validate & Update Address.
The new address goes through the same validation and registration flow. The previous registration stays active until the new one completes.

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Troubleshooting

  • Validation keeps failing — Use the exact street address (no PO boxes, mail drops, or vanity suite names). If a suggested address is shown, submit that version.
  • Status stuck on Pending — Carrier provisioning occasionally takes longer. The status updates automatically when the carrier confirms; no action is needed on your side.
  • Registration failed — The error from the carrier is shown on the Emergency tab. Correct the address and resubmit. If it persists, contact support.

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Next steps

Buying a Phone Number

Purchase US local numbers for calling and texting

Configuring a Phone Number

Set SMS, voice, and voicemail options
Last modified on June 11, 2026