New
Use an admin-initiated password reset when a user cannot start the normal
recovery flow themselves. This action sends the same one-time reset email as the
public forgot-password flow. It does not reveal or directly set the user’s
password.
Prerequisites
- You need write-tier Platform Admin access
- You need a typed reason for the request
Send the reset email
- In the Platform Admin App, open Users and select the user.
- In Actions, select Send password reset.
- Verify the displayed email address.
- Enter the reason for the request.
- Select Send reset email.
The user receives a one-time link to Bizzy’s existing change-password flow.
Sending a reset email does not revoke the user’s active sessions. Session
revocation is not yet available in the Platform Admin App.
Audit record
After Bizzy queues the reset email, it attempts to add a
user.password_reset_initiated audit record. If audit persistence fails, the
reset email may still have been sent.
When the record is stored, the main Platform Admin Audit Log shows its time,
staff actor, action, target, and summary. The user-detail audit panel shows the
same entry without a separate target column. The stored record also includes the
typed reason and available request metadata, such as the request ID, IP address,
and user agent. It always targets the user and includes an associated account
only when one exists. Last modified on July 22, 2026
