New
Open an account, select an organization, then click Messages to inspect
its messages. Read-tier and write-tier staff have access; metadata inspection
is not audited.
Find a message
Filter by Type, Direction, Status, or Contact ID. Use
Created since (UTC) and Created until (UTC, inclusive) to limit the
creation time; the upper bound includes the whole selected minute. Click
Filter to apply your selections or Clear to remove them.
Messages appear newest first, 25 per page. Click Next or Previous to
change pages. From a contact’s detail page, click Messages to open the list
filtered to that contact.
Inspect message details
Click a message ID to see its status, importance, urgency, categories, provider,
thread and channel IDs, linked contacts, timestamps, and attachment count.
Click a contact ID to open that contact, or Messages above the details to
return to your filtered list.
Body available indicates whether text, email HTML, or a voicemail
transcription is stored. Subjects, bodies, transcripts, recordings, and
attachment contents are not displayed on these pages.
Archived messages remain in the list. Deleted messages are hidden from the
list; a saved detail URL still opens and shows when the message was deleted. Last modified on September 13, 2026
