Where it sends from
Invoices go out from one of your own addresses, so replies reach you. Pick it under Send invoices from in Invoice settings. With one sending address set up, that one is used and there is nothing to choose. With none, set up email on one of your domains first.Change the wording
The email comes from your Invoice template under Email Templates, where you can rewrite the subject and body like any other template — with version history, so you can go back. The variables it fills in:
The Invoice reminder template is the wording used when you chase an unpaid
invoice.
Send it again
Click Resend on an open invoice to send it again — when the first went unanswered, or after you have reworded the template. Each send is recorded separately. An invoice keeps the address it was billed to from the moment you finalize it, so Resend goes to that same address every time. To reach a different one, void the invoice, correct the customer, and create a new invoice. Sending again after a Not sent is a retry of that same email rather than a second one, so if the first did reach your customer after all, they still only receive one.Did it arrive
The Delivery card on the invoice lists every email sent for it, newest first, with what became of each one:
A bounce usually means the address is wrong. Correct it on the customer, then
void this invoice and create a new one — the address on a finalized invoice
cannot be changed.