Contacts
A contact represents an individual person. Contacts are the link between people and the messages you exchange with them. Every contact can have multiple email addresses and phone numbers, each with labels like “work” or “personal”, and can record the company they work at. When a message arrives, Bizzy matches the sender’s email to an existing contact and links the message to that person’s history — open any contact to see every conversation you’ve had with them, across all channels. Contacts are also created automatically when you receive emails from new senders, so your address book grows as you communicate.Customers
A customer records a commercial relationship with one of your businesses — someone who has bought something, signed up for a service, or is in your sales pipeline. Customers are separate from contacts today: the customer record holds the commercial side, and the contact keeps the message history. Customers can have transactions — records of purchases, payments, or other financial events. If the business is connected to Stripe, its customers and transactions stay in sync with Stripe.Businesses
A business has its own profile, offerings, and presences. Customers belong to a business: each customer records a relationship with one specific business you run. See Business profiles.How they work together
Related topics
Managing contacts
Add, edit, and organize your contacts
Messages & Threads
How contacts link to your communications