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Customers sync from the Stripe account connected to your business. Stripe → Bizzy sync runs in both One-Way and Two-Way mode; Two-Way also sends your edits back to Stripe. An Owner or Admin sets the mode under Settings → Integrations → Stripe.

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What triggers a sync

  • Initial import runs when you connect Stripe: existing customers arrive in a batch.
  • Ongoing sync picks up new customers and changes as they happen in Stripe, usually within seconds.
  • Sync Now on the Stripe integration page re-runs the full import at any time, for example after a bulk change in Stripe.
  • Turning sync back on after more than seven days off re-runs the full import automatically.

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Sync scope

Each business has one Stripe account connected for sync. The Customers list shows your primary business’s customers, so only that account’s customers appear here.

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What gets synced

From Stripe:
  • Name, Email and Phone
  • Customer since (the Stripe creation date)
  • The Stripe customer ID, held internally to mark the row as synced
In Two-Way mode, name, email and phone edits you make in Bizzy go to the linked Stripe customer, and a customer you add in Bizzy is created in Stripe. Switching to Two-Way does not send customers that already exist. In One-Way mode, edits you make in Bizzy stay in Bizzy. The next change to that customer in Stripe replaces the name, email and phone. Other Stripe fields (tax IDs, shipping addresses, metadata) stay in Stripe.

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Detecting sync status

  • Synced customers have a green Stripe badge in the list. The Stripe customer ID behind that badge is internal — the API does not return it.
  • Not synced customers are the ones added in Bizzy: from the Customers page, the API, or an agent. To link one to an existing Stripe customer, see Customer mapping.
The Sync filter in the list narrows to synced or not-synced customers.

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What does not sync

  • Deletion. Deleting a customer in Stripe unlinks it. The Bizzy record stays, without the Stripe badge.

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When sync breaks

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Next steps

Customers list

Back to the list view

Stripe integration

Sync modes, Sync Now and customer mapping
Last modified on September 20, 2026