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Files holds documents for your business. Organize them in folders. Supported web uploads become available to agents after they process successfully.
Files list with folders and breadcrumbs

Upload files

Add documents to Files

Organize with folders

Create folders and navigate between them

Using files with agents

Learn what agents can read

Delete files

Remove files and folders
File storage counts against your business’s allocation. See Admin Guide → Billing for current limits and overage behavior.
Last modified on September 11, 2026