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Delete files and folders from the Files page. Recently deleted items can be restored only through support.

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Delete a file

  1. Open the file’s row menu or detail page.
  2. Click Delete.
  3. Confirm the deletion.
The file stays visible with a deleting status until the deletion succeeds. It then disappears, and agents can no longer use its content. If the deletion fails, the file remains and an error appears.

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Delete a folder

Open the folder’s row menu, click Delete, and confirm. The folder stays visible with a deleting status until the deletion succeeds. If the deletion fails, the folder remains and an error appears. After a successful deletion, the folder and its nested contents become unreachable from Files. The files inside are not deleted, so agents can continue using their content.
Delete individual files first if you need agents to stop using their content.
Existing agent conversation transcripts keep content they previously cited from a deleted file.

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Restore a recent item

Contact support with the file or folder name and its approximate deletion time. There is no self-service option for restoring recently deleted items.

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Next steps

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Last modified on September 11, 2026