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Once your business collects payments through Stripe, the link on every open
invoice lets your customer pay the balance online. To set it up, accept the
payment terms and get a Ready payment account under
Stripe.
What your customer sees
The invoice page shows Pay with the amount due. Your customer clicks it,
enters a card or another payment method Stripe offers them, and confirms. They
pay exactly what is still due: payments you’ve already recorded are taken off.
After paying, the page confirms the payment was received, or that it is
processing for methods that take longer to clear, such as bank debits. The
payment is recorded against the invoice as soon as Stripe confirms it, and the
invoice shows as paid once it’s covered. A processing payment isn’t recorded
until it clears. If a payment fails, or your customer leaves without finishing,
the page says they haven’t been charged and Pay stays available.
There is no Pay button on a paid or voided invoice, or when your business
has no payment account. If your payment account can’t take payments right now,
for example because Stripe needs more information or the payment terms aren’t
accepted, the page asks your customer to use your
payment instructions or contact
you instead.
Voiding the invoice, marking it uncollectible, recording a payment against it
or regenerating its link stops any
online payment your customer has started but not finished. If Stripe can’t be
reached to stop it, the confirmation says so; that payment can still go through
within the hour.
Receipts
When an online payment is recorded, your customer gets a receipt by email at
the invoice’s email address, sent from
your invoice sending address.
It shows the amount they paid and when. If the payment covers the invoice, the
receipt says it’s paid in full; otherwise it states the remaining balance. The
Bizzy fee never appears on it. Payments you record yourself, and payments
refunded before the receipt goes out, don’t get one.
Each receipt is listed on the invoice’s
Delivery card. Change its wording
in the Payment receipt
email template.
No receipt is sent while you have no sending address, or the invoice has no
email address. Fix the sending address within a day of the payment and the
receipt still goes out.
Where the money goes
Payments go to your business’s payment account in Stripe, which pays them out
on your account’s payout schedule. Bizzy deducts 1.5% from each successful
invoice payment, in addition to Stripe processing fees, and keeps its fee on
full and partial refunds. Your customer is never charged a surcharge.
Refunds
Refund an online payment from your Stripe Dashboard, in full or in parts. Each
refund reduces what the customer has paid on the invoice, and a paid invoice
that’s no longer covered goes back to open. If Stripe later reports a refund
failed, that amount counts as paid again. Bizzy never refunds a payment on its
own, and its fee isn’t returned.
When a payment can’t be recorded
If the invoice changed while your customer was paying, for example it was
deleted or its currency changed, the payment waits for you under
Unallocated online payments. Last modified on September 30, 2026
