Addresses that can send
Send from a Bizzy-hosted address on a domain whose email setup has finished. A connected Gmail or Outlook mailbox delivers mail to your inbox but cannot send; choose a Bizzy-hosted address instead. A send from an address that has since been disabled, or whose domain has lost its email setup, is refused — including one an automation queued earlier. An invoice shows the reason on its Delivery card; an agent reports it in chat.Transactional and marketing
Every message is labelled transactional or marketing, and the label decides which recipient rules apply.
Invoices are always transactional. An agent or automation states the label when
it sends a template; it must not label marketing content as transactional. See
the Acceptable Use Policy for what
each kind of mail requires.
Marketing email
Marketing email goes only to people who agreed to receive it. Before you send, record each person’s opt-in: how and when they agreed, and where you keep the proof. Record only real, explicit agreement — never bought, scraped or cold-outreach addresses, whatever the recipient’s country or whether they are a business. An agent reports anyone without an opt-in as skipped and mails the rest. Withdrawing an opt-in stops marketing to that person, including messages already on their way. Add your business’s mailing address before you send marketing email; until you do, marketing sends are refused. Every marketing message goes to one recipient. When an agent sends a marketing template to several people, each gets their own message, and cc and bcc are refused. One send reaches at most 50 people, so a longer list goes out as several sends. Each message ends with your business name, your mailing address and an Unsubscribe link; email apps that show their own unsubscribe button use the same link. A recipient who unsubscribes gets no more marketing email from any of your addresses, and an agent reports them as skipped. Recording a new opt-in does not undo an unsubscribe. Transactional email, invoices included, still reaches them.Agents and automations
An agent sends email when its emailTemplates › send action is set to Allow, or when you approve the request in chat. An automation sends only with Allow. Its final allowed run can still deliver email after the automation reaches Completed. Turning it off, pausing it, deleting it, letting it expire, or changing that permission stops email that has not yet been sent. See Resource permissions.Addresses that stop receiving mail
Some replies from the receiving side close an address for good:- The recipient reports a message as spam.
- Their mail server rejects a message permanently, because the address does not exist.
- The delivery service refuses to attempt a message, because an earlier bounce or spam report already blocked the address.
When sending is paused
If your mail draws too many spam reports or bounces, Bizzy can pause all email from your business while it reviews your sending, as the Acceptable Use Policy allows. Until the pause is lifted every send is refused, invoices included, with a message asking you to contact Bizzy support. Messages refused during the pause are not sent later.Next steps
Email templates
Send a template from an agent or automation
Bizzy-hosted addresses
Create an address that can send